Real Time Social? Guess Again.


Originally posted on The Huffington Post Blog.

We can agree that when it comes to social media, we’re all panning for real-time gold. We’re tirelessly keeping up with the trends and coaching our clients (or bosses) about the importance of being in today’s conversation – which isn’t necessarily the one we planned on. Reach just isn’t possible without super smart real-time executions that propel our brands into the now, especially when paid dollars aren’t on the table.

But here’s the problem: our highly regulated, bureaucratic world isn’t suited for the quick movements necessary to make real-time possible. And it’s not the fault of the process. There is so much compliance involved that large companies are rendered motionless until they’re given the go-ahead from their legal departments.

But trends die out as quickly as they catch on, and in the time it takes to get something approved, your real-time relevance is gone with the wind.

So, the only times we’re able to hop on a trend or be part of a live conversation is when:

  1. We’ve anticipated almost every possible conversation, developed messaging that makes sense for each and gotten all of these approved ahead of time. Sounds efficient, right? No. But when it works, it works. For instance, this awesome tweet from Beats by Dre during the 2013 MTV VMAs:2015-10-02-1443822621-2367040-dre.jpg

    Beats by Dre anticipated a conversation around Lady Gaga’s arrival and capitalized on it. The result? A shout out from Miley Cyrus…organic reach like whoa.

  2. We’re able to identify a conversation early enough that we have time to not only develop content, but get that content approved both internally and by our client and get it in front of legal with enough time to publish before the conversation ends. Have you rolled your eyes yet? Yes, definitely tough to overcome, but somehow brands have figured out a way to work around it – think Oreo and the #SuperBowl XLVII power outage:2015-10-02-1443822735-5870405-oreo.jpg

    Did you see that? Yep, this singular tweet received over 15,000 retweets. And it came as the result of a LIVE collaboration between agency and client, creative and listening, strategy and account.  All branches coming together, likely in one room (the “war room”), to monitor and brainstorm together with their legal reps. It takes a lot of people and a lot of effort, but, in this case, the brandlive/war room approach was well worth it. But is this realistic for every brand?

  3. The stars have aligned and the current convo magically fits 100% into our scheduled content. We can then simply slap a hashtag on it and publish early. Yes, there are ways to strategize and help make this a reality, but it’s not a model that can sustain itself.Without a hero’s commitment and Oprah Winfrey pockets it’s almost impossible to carry any of these out. No matter the amount of relevance, if there’s no media budget for this extreme effort in relevance, no one will see it. It’s actually likely to get less traction than one of your regular promoted posts.

There’s only one exception that my colleagues and I can agree upon, and that’s Instagram. Not only do hashtags seem to trend for longer on Insta (remember#nationaldaughtersday? Yeah, it lasted for three days), but paying attention to them is actually pretty posh. However, their recent push into the advertising spotlight is likely to change that reality as well.

So what’s the solve? How do we ensure that social is truly interactive when we live in a highly regulated world?

My prediction (and maybe my childish dream), is the rise of social compliance agencies that are dedicated to learning the ins and outs of specific industry regulations and how they apply to social media. Agencies with staff members dedicated to 24/7 support who can deliver short turn around times, and, most importantly, who have their asses covered with the best legal teams in social.

But we’re trying to be real…right?

So, for the purists out there, keep trying to jump over hurdles to win your insta-gold medal. And prove me wrong by getting some ROI out of these extraordinary efforts. Until then, we’ll all settle for as real as real-time can get.

3R of content strategy

#TheDress & The Three R’s of Great Content: React, Resonate, Recall


Okay. I always saw it as black and blue. In fact, I have no idea how anyone else saw that dress any other shade. But, my cones & rods aren’t the point here. The virality that was #thedress had all of us (who aren’t hidden under a rock) scheduling eye doctor appointments. All of us except for the Salvation Army, who used the dress as a chance to spread awareness about domestic violence:

Salvation Army black and blue

Now generally the response to their campaign was positive. It’s a topic that needs to be talked about. But, something about it put me off. I wasn’t immediately sure whether I agreed with it. But I knew I felt something. And as I talked with a colleague, it reminded me of a very simple content principle:

Three R’s: React, Resonate, Recall.

One I learned first hand in research I conducted years ago on these Australian anti-drunk driving ads:

Try to watch that and not react.

We tested the difference in reactions between these drunk driving PSAs by the TAC (drink and drive and people get hurt) and the American very pragmatic approach toward drunk driving PSAs (drink and drive and get a ticket). The results were pretty astounding.

The people who watched the Australian PSAs reported having stronger opinions regarding drunk driving than respondents who watched the American PSAs almost without fault. And if you watch that video, you’ll notice that the PSAs also had a huge effect on the amount of lives lost due to drunk driving since they began 20 years ago.

So what’s the point? The point is the reaction. It’s all about the reaction. Whether it be a smile, a laugh, a tear, a gasp, and in this case, probably all of the above, it’s the reaction that triggers memory. It’s your strong response that allows you to remember the experience, make associations in your brain and then recall the information later. And that’s why a PSA with such a strong message actually gets results.

Now we can’t attribute everything to an ad, or a tweet for that matter. But what we can surmise from this is the powerful effect or contribution that advertising, messaging, brand perspective and storytelling can have on a society when it’s relevant – yet another ‘R’ to add to the mix. Can every campaign we create elicit this same level of emotion? I’d argue no, it can’t. But is it something every brand should strive for? Absolutely.

And if you want to strike a chord that resonates and people recall later, with an eventual goal of increased awareness and, dare I say, increased sales or brand lift, you have to think strategically about the types of people you want to react, how, and how it aligns with your brand.

Your goal can’t be to make someone laugh. Well, it can be…if you’re a comedian. But the real genius brand content is the content that elicits a laugh and evokes a memory that can easily be re-associated with your brand, or your brand’s message. Otherwise the emotion will pass, and you will have lost your moment to make a lasting exchange with your audience.

So, back to #thedress takeover. My first reaction to the Salvation Army tweet and campaign was negative. I felt it in my gut. Black and blue used in that way disturbed me. But that was the point. And that’s the genius of it. The entire campaign was designed to shock you. But shock you into awareness around something that we all try our hardest to ignore. And guess what, we’re talking about it. We’re remembering it. And we’ll recall this later, I promise.

What are your favorite examples of content that makes you react?


The Rise of 2nd Screen Viewer Engagement: Implications for Advertisers


The first time I heard the term “second-screen viewing” or “second-screen viewer,” I rolled my eyes. Hello…we have been watching TV and eating, reading, doing homework, “studying,” emailing with clients, etc. for as long as the TV tray has existed.

But what we haven’t experienced for decades is the ability to track what viewers are doing while they’re watching. Are they playing Candy Crush and sort-of watching CSI or are they watching The Voice and following the singers virtually as they sing on screen? In other words, are they tuned out or hyper tuned in?

Thanks to social media (and our inherent need to share), we’re now able to pinpoint just how engaging our shows are. And, more importantly, we’re able to capitalize on this engagement with ads.

But just how much second screen viewing is actually happening and what’s the potential for second screen engagement?

In 2012, Nielsen reported that 40% of smartphone and tablet owners used their devices while watching TV. In just 2 years, that number has increased to 80 percent! So as advertisers and “official engagement engineers,” how do we capitalize on this?

Thankfully, technology has given us the ability to track the real-time interactions happening across multiple networks, platforms & devices and associate those with what’s happening on TV. And they’re not mapping back to to the TV guide to determine when something’s airing. It’s way more sophisticated than that –  companies like Bluefin Labs (now a part of Twitter) have technologies to determine what’s on TV in conjunction with real-time conversations on Twitter and Facebook.

All of that aside, engaging with TV viewers is now not just an opportunity, it’s a necessity. But what does this mean for advertisers?

  1. In-depth knowledge of your target audience. Gone are the days of shot-in-the-dark intuitions around where your target audience is and what they’re talking about. To engage in the second screen, you have to KNOW what shows your audience is watching, when they’re watching it (live or DVR?), and what networks, hashtags, etc. they’re using while viewing.
  2. Live Interaction. Okay well that’s sort of a given. With social, you need someone manning your account basically 24/7. But if you want to engage with TV viewers, you must also watch along with them – otherwise how would you know what they’re even referencing in their #scandal tweets?
  3. On-the-fly Content Creation. Brands always struggle to find the perfect balance between getting content approved before it goes live and creating content that leverages real-time conversations. But with the second screen, this balance is even more important. You can’t wait until the second commercial break to promote a tweet about something that happened in the first two minutes of a TV program. So you either need to be able to predict a few content areas and have the ability to adjust based on the show OR you need the ability to create images and associated text with an “ask for forgiveness, rather than seeking approval” mentality, forgoing the approvals process.

How do you engage with brands and/or TV shows while watching the tube?

Twitter TV Ad Targeting: Qualifications for Advertisers


This morning at its #Twitter4brands conference, Twitter unveiled two new services: TV Ad Targeting & Twitter Amplify. We’re most excited about the new TV Ad Targeting project, but have discovered that it may be a VERY long time before advertisers and brands will actually be able to use it, especially because of its budget restrictions and exclusivity.

Here’s what we learned about the new products:

Twitter Amplify:

We knew when they announced the Vine app that Twitter was trending toward making video a more prominent part of the Twitter user experience. But we had no clue what was on the horizon. This morning we learned that media brands and their ad partners can promote short television clips on Twitter. It’s been in Beta for a while, with 5-10 second replays from NBA basketball games. But brands will now be able to include their message at the end of the clip. For instance, a clip from “The Weather Channel followed by an ad for a restaurant chain,” (Mashable). How this smaller advertisers will be able to take advantage of this, we’re not exactly sure yet. But what we do know is that promoted videos are an amazing way to really engage an audience.

TV Ad Targeting:

I’ve always been a fan of the technology behind Social TV analytic company Bluefin Labs. Since being acquired by Twitter, though, we had yet to see any major changes in the platform. Until now. This morning Twitter announced a new product that will allow you to promote tweets to users who have just watched your ad on tv, thereby securing post-commercial viewing engagement.

Twitter is now enabling brands to consider the entire Social TV experience and giving them a chance to break through. Want users to watch your commercial and then visit your amazing website or start playing your social game? With TV ad targeting on Twitter, this is now a reality. The Social TV movement has finally come full circle.

But you’ll have to hold your horses, because the project is currently in Beta and only being offered to current Twitter ad partners. I was also sad to find that the reality is that this is a product only brands with large marketing budgets can afford.

Here are the qualifications needed before Twitter will allow you to use Twitter TV Targeting (as confirmed by an account executive at Twitter):

  • Run national TV advertisements in the US that span multiple days (ideally across multiple shows and/or networks)
  • Run TV ad targeted campaigns for a minimum of one week, in line with TV schedule
  • Promote tweets that reinforce the same message as TV ads
  • Allocate a minimum of $100K incremental (per handle) to “Promoted Tweet” campaigns coordinated with TV ads.
    • $50K of this must be allocated to TV ad targeting, with remaining funds to be allocated at the client’s discretion.
  • Have spent at least $25K with Twitter in 2013

With these new opportunities, will you rethink your Twitter advertising budget?

Allie db&r social media specialist

I’m Six Stories Up at db&r


Allie db&r social media specialistIt has been such a long time since I’ve posted on Shame on me! Here’s the deal – Most of my blogging efforts are now through db&r. As their Social Media Specialist, I curate and write for our blog ( I’m still writing!

So, while I think about my next post exclusively for, I thought I’d share some of the most recent blogs I’ve posted for db&r.

It’s All Relative – Social Media Engagement To Stand The Test Of Time | Nov. 6, 2012
Today, I turn 26 years old. Maybe you think I’m pretty young… or just maybe you’re thinking that’s the perfect age (and I’m hoping this is the case!). As I prepared for a simultaneous election and birth-day, I began reflecting on what it means to be 26 in a “social” world: how has my social media use changed over time; how do I use use social media differently from my parents, my older sister, and my co-workers; and most importantly for us at db&r, what does all this mean for social media marketers? Continue Reading…

Must-Read Posts: Presidential Debate, Social TV, Social Style, Pinterest & More | Oct. 18, 2012
It’s been a busy week (well, couple of months really) here at db&r. Even still, we always make time to stay in touch with the latest online conversations. Here are some of our favorite blog posts, articles, or videos from the week so far: Continue Reading…

Five for Friday: 5 Mac Memories in Remembrance of Steve Jobs | Oct. 5, 2012
It’s exactly one year after one of the greatest innovators of our time passed away – Steve Jobs. When we realized it had already been a year since he passed, we had nothing but memories of our first interactions with Apple. So, for this week’s Five for Friday we pulled together our first Macintosh memories. Continue Reading…

Myspace Redesigns & Repositions: New Myspace Features [Slideshow] | Sept. 27, 2012
A few days ago Justin Timberlake tweeted a link to what I call “the little video that could,” which recaps the new Myspace design as well as some of its functionality. This video has the whole social media world tweeting up a storm. And why? Not just because of its “sexy” design. It’s how the brand seems to be repositioning itself as more of a partner to Facebook and Twitter than a replacement. This move could potentially allow the network to penetrate the mass market…quickly. Continue Reading…

Google Reader & Marketing Your Brand: Why & How to Use RSS Feeds & Google Reader | Sept. 10, 2012
Google Reader has been around since a beta was launched in Google Labs in 2005 – I first started using the service about three years ago. But I’ve discovered that not everyone understands or is even aware of what Google Reader is, let alone how to use it for marketing purposes. So here’s your guide to using Google Reader as a marketing tool. Continue Reading…

Demystifying Facebook Advertising: 9 steps to optimize your Facebook ad campaigns for success | Aug. 14, 2012
Ever since GM pulled its ad dollars from Facebook back in May, there’s been a ton of conversation around the worth and effectiveness of Facebook ads. When Facebook became an IPO, the controversy continued. Now the question is not only whether Facebook advertising justifies a major ad spend, but are also whether Facebook will even be around in a few years. Continue Reading…

Super Bowl Challenge: Social TV changes the advertising landscape


Social TV is changing the world. Okay – that might be a little too strong of a statement. But the reality is that social tv could very well be the television’s antidote to streaming services, Netflix, and even the high and mighty DVR.  Why? Because it’s changing the way we consume programing. It’s definitely changed my television watching habits.

If you’re a little confused, I’ll break it down for you. People tweet, post updates on FB, and blog starting the minute their favorite program airs. Tweeps use special hashtags to ensure that they’re a part of the conversation. And now, at least for me, it’s almost a crime to not follow a hashtag along with a show, game, or political event.

Why? Because I want to know what others are saying, what they’re thinking, how they’re reacting. It’s a virtual “water cooler” that you don’t have to wait until the day after to converse around.

As we all stopped watching our shows in real time or began multitasking while watching TV, advertisers and networks started getting scared. There used to be a time when there were few TV channels that everybody watched quietly, with no distractions. How can we reach our target consumers? How do we keep our viewers engaged?

A popular historical reference comes to mind – FDR’s Fireside Chats. Though I wasn’t around in the thirties or forties, I do remember stories of families crowded around their radios to hear his coined, “Good evening, friends” speeches. In fact, Roosevelt’s Fireside Chats attracted more listeners than the most popular broadcasts of the time. There’s no way it couldn’t have been the next day’s topic of conversation.

In this era, we’re lucky that we can chat back and forth during our Presidents’ addresses. We can comment on his tie, his political statements, and whether or not our vice president is on the verge of falling asleep. And in doing so, we’re all coming together in front of our TV sets and paying attention. We’re listening to the words spoken and watching action scenes with our eyes widened.

We know that social media has changed the way we consume media. But, who would have ever thought that this technology would bring us back together akin to Roosevelt’s radio addresses? Well, it’s happening. And advertisers, brands, and networks are finally realizing that by leveraging social media, a 30-second spot can extend way beyond the television frame.

I can’t wait to see what advertisers have in the works for this Sunday’s Super Bowl. In fact, it’s been reported by that every major Super Bowl media investment has a social tv component. Smart for the brands and fun for the consumer. This Super Bowl Sunday is going to be HUGE, and not just for my fellow New England fans. I’m predicting that the social chatter during the game breaks all precedents and saves the almighty commercial from becoming obsolete.

My challenge for you is to get involved. Follow along with the hashtags within commercials in Hootsuite or Tweetdeck streams and join in the conversation. Use NFL Huddle to keep track of all of the updates from players, hosts, and the media before, during, and after the game. If you’re a social media nerd like me, you’ll be happy you did.